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What is a Member Account?
Member Account is a profile of information
about each member's account that is stored on our secure servers.
It can only be accessed by entering the member's user name and password.
Setting up a Member Account makes it easy to place orders because it eliminates
the need to retype the shipping, payment and account information each time
the member places an order. Having a Member Account also enables the member
to check the status of any order placed with belltelecomusa.com.
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How do I create an account?
If you are new to belltelecomusa.com and want to create an account,
click the "Register" link on the page header.
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How can I login to my account?
When you sign up and register at belltelecomusa.com, your username serves as your login name. If you have forgotten your password, please click the Forgot Your Password link on the login page and it will be emailed to you.
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How do I update my account information?
Log into your account with your current password and click "My Account" on your member home page. Edit your information; press the update button on the bottom of the page and your new information will be saved.
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I forgot my password. How can I retrieve it?
To receive your password by email, go to the Login page and click Forgot Your Password?
Tell us your username and your password will be emailed to you.
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I cannot log into my account. What can I do?
If you having problems logging in to your account, Please send an email to webmaster@belltelecomusa.com, with your user name and email.
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How do I use my phone card?
Please follow these steps:
- Dial the toll free access number of your phone card.
- Enter the PIN number.
- Dial the destination number.
-- For US calls, dial 1 + Area Code + Number.
-- For International calls, dial 011 + Country Code + City Code + Number.
- To place another call, press ###.
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How many minutes will I have on my card?
The number of minutes available is determined based on the rate to the country you are calling.
Each time you use your calling card to place a call, the number of minutes available for your call will be announced to you before the call connects.
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Can I recharge my phone card?
Although you cannot recharge your calling card, you can always purchase another card on our website.
When reordering, simply log into your account, make your selection and check out. Your new Phone Card(s) will be issued immediately!
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Do I need a long distance carrier on my phone to use phone cards?
No, you do not need a long distance carrier on your phone to use our calling cards. However,
if you are concerned that your access number may incur a long distance charge from your provider, you should contact them to confirm.
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When I dial from a cell phone, is there any extra fee?
There are no extra fees when dialing from a cell phone in the United States. If you see that such a fee appears on your phone bill, please contact your wireless provider. Please remember that local and toll charges may apply if you are calling an access number outside of your immediate area. Additionally, you will be using your airtime minutes when using a calling card from your cellular phone. However, when using a calling card to call a cell phone overseas, additional fees may apply.
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What does 1+3 minute rounding mean?
1+3 minute rounding means that if you make a phone call for less than a minute, you will be charged for a full minute. If your call is longer than a minute you are charged in three-minute increments. Therefore, if you make a call that is two minutes long, you would be charged for four minutes.
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Where can I find information on maintenance fees, connection fees & rounding?
The product details pages of every phone card on our website includes information on all fees and charges.
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How are service fees applied?
A service fees is applied after a call is completed. The service fee, which varies from card to card, is a percentage of what you spent on your call. The fee is deducted from your card after the call is terminated.
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When I try to call I get the message: "you call cannot be completed as dialed". Why?
Please follow the exact instructions we emailed you when you purchased your calling card.
You may have misdialed your destination number. Also be aware that some pay phones and cellular phones have restrictions.
Check the number and dial again. Please send an email to webmaster@belltelecomusa.com, with your user name and email.
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In what denominations are phone card available?
For your convenience, most phone cards are available in denominations of $5, $10, $20 and $40. Please check the specific card you are looking to buy.
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I am traveling outside of the contiguous 48 states. What should I do?
Calls from outside the continental USA such as from Hawaii, Alaska, Puerto Rico and the Virgin Islands will incur an additional charge per minute.
For additional information, please click the legal information link on the product page of the card you are interested in purchasing.
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What does "local access" mean?
Local access means that instead of using a toll free number to dial into our system to place a call, you dial a local number in your area code. Many of our phone cards have local access numbers. If your phone card offers local access please use a local access number to get the most minutes possible out of your card. If a local access number is not available in your city, you can also use our toll free number.
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Where are my access numbers?
Access Numbers can be found in a number of different ways. On the product page of each card, you can find the main access number with a link to additional access numbers and access numbers in additional languages. Additionally, when you order a card, you will receive a confirmation email with the main access number included and a link to additional access numbers.
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Can I make local calls with your card?
Yes. All cards can be used to make local, regional, state-to-state and international calls to anywhere in the world.
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What is the expiration date on my phone card?
The expiration date varies from card to card. Please see each card for details.
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Do rates differ depending on the time of the day of the day of the week?
No. Our phone cards have the same great rates 24 hours a day 7 days a week.
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How can I use the pin less dialing feature on my card?
When using a phone card that offers the pin less dialing feature, dialing instructions can be found both on the card' s product details page as well as in the email confirmation of your order.
You are instructed to press *5 to assign the number that you are calling to the pin number. For example, if you are using your home phone or cell phone and you press *5 after you enter your pin number it will automatically remember the pin number used on that phone in the future.
If you would like to make sure that you information was entered in correctly, please press *7.
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Do you sell cards to call from overseas to the United States?
At the present time, we do not offer any calling cards that can be used overseas. However, in the near future, we do plan on offering calling cards that can be used in countries outside of the United States. Stay tuned!!
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How often are the special offers on your site updated?
Special offers and pricing are updated in real time. However, rates are subject to change without notice.
Therefore, it is recommended that you check our websites often for the most up to date rate information.
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How can I buy phone cards online?
Simply choose the country you are looking to call and pick the card that best suites your needs. On the product details page, select the price denomination, enter your membership information and check out. It is that easy!! Phone cards can be ordered online on our website 24 hours a day, 7 days a week.
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Can I purchase phone cards over the phone?
Currently we do not have the ability to accept telephone orders.
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How do I pay for my orders?
We currently accept VISA, Master Card and the American Express card.
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Why was my Credit Card declined?
There are a few reasons why your credit card may have been declined. You may have gone over your maximum dollar limit set for new customers.
Another possible reason is that you may have previously given us your credit card's expiration date which has expired.
Alternatively, the zip code you provided may not have matched the zip code on record with your credit company.
Please look over your credit card and personal information to make sure that all the information given is accurate, then please to place your order again. If you are still not successful, please call customer service.
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How long will it take to receive my orders?
If you are a first time customer, we will call and verify your order 24 hours a day, seven days a week.
Once your account information is verified, we will setup immediate PIN delivery.
All future orders will be sent to you automatically within minutes after the transaction is completed.
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How can I find my pin number?
We will send it with email.
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What if I make a mistake while purchasing?
Please send an email to webmaster@belltelecomusa.com, with your user name, email and your order number.
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What is belltelecomusa.com's Return Policy?
To return an unused card purchased within the last 30 days please call customer service.
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What if I have a problem using my phone card?
If you have a problem with a phone card access number, experience quality problems,
or are unable to use your phone card, please call the customer service number that appears in your confirmation email.
Please be sure to have your PIN number available when calling customer service.
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When I purchase a phone card, do I get it through regular mail?
We send orders through email. As soon as your online transaction is completed, you will received an email with your phone card PIN number.
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Can you verify my order if I'm outside the USA?
Generally we are unable to verify orders outside of the United States. However, if you email us a request to verify your order at webmaster@belltelecomusa.com, we will do our best to accommodate you.
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Why do I have to verify my information over the phone?
For the sake of your security and to prevent your credit card from being used fraudently. Whenever a customer orders for the first time or a customer's personal information has changed, we ask for your phone number so that we can call you back and ask specific questions to verify that your credit card is not being used without your permission.
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Can I safely enter my credit card number on your website?
Yes. Belltelecomusa.Com website takes security very seriously. All of our member personal information is stored safely behind our firewall. All online transactions are handled with the highest level of security. We incorporate Microsoft SSL (Security Socket Layer) into our website and employ the latest encryption technology to prevent our members information from being intercepted.
To make sure you have the latest security features on your browser, please download and install the latest version of Microsoft Internet Explorer or Netscape Communicator.
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What is the currency of our prices?
All belltelecomusa.com transactions are in US dollars.
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Is belltelecomusa.com's website secure?
Yes. belltelecomusa.com website takes security very seriously.
All of our member personal information is stored safely behind our firewall.
All online transactions are handled with the highest level of security.
We incorporate Microsoft SSL (Security Socket Layer) into our website and employ the latest encryption technology to prevent our members information from being intercepted.
To make sure you have the latest security features on your browser, please download and install the latest version of Microsoft Internet Explorer or Netscape Communicator.
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For what purpose is my information collected?
We collect your personal information to process your online orders and provide better services.
We do not share the information with any other entity without your permission.
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How can I cancel my account and erase all my personal information from the web site?
Please send us an email at support@belltelecomusa.com and we will make sure that all of your personal information is blocked out of our system.
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How do I obtain customer support?
For problems related to your online account please send an email to webmaster@belltelecomusa.com, with your user name and email.
For any problems related to placing your call, please call the phone number included in your order confirmation email.
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